Conditions of Use and Privacy Policy Agreement (updated April 22, 2020)

Only persons who have reached the age of majority and who can form legally binding contracts under applicable law where they reside may use the PJC Online Photo Service. Moreover, the PJC Online Photo Service is offered solely to residents of Quebec, Ontario and New Brunswick.

It is illegal to reproduce or to distribute material protected by a copyright without the express consent of the holder of the copyright. In most cases, the holder of the copyright is the creator of the image. By downloading photos to the Internet site of PJC Online Photo Service and/or by submitting photos for purposes of processing, sharing, archiving or execution, (i) you grant us a non-exclusive, limited and royalty-free license authorizing us to use, adapt, transmit, transfer, archive, copy and display the photos solely within the context of the instructions that you will transmit to us in relation with the PJC Online Photo Service, and (ii) you declare and confirm to us that you hold all the rights, deeds and interests relative to the copyright of the photos and that they do not infringe moral rights of others, including any privacy rights.

You are forbidden to transfer to the Internet of the PJC Online Photo Service any material that may be unlawful, menacing, abusive, defamatory, obscene, pornographic or offensive for any community. The content of the photos that you submit is governed the laws in effect in Canada, including laws forbidding the infringement of copyrights, or obscenity, juvenile pornography or violence. The PJC Online Photo Service is not obliged to monitor or edit the use of its services, although the PJC Online Photo Service reserves the right to do so at its sole discretion. PJC Online Photo Service will respond as it considers best if it becomes aware of any inappropriate use of the PJC Online Service on your part.

You consent that any damage that you could incur through the use of PJC Online Photo Service, including any loss of pictures by us or by our affiliates or providers following negligent processing will only grant you the right to a cash refund or a credit, at your choice, of the purchase price of the order placed. To be eligible to a refund or a credit, you must submit a request within thirty (30) days following the loss. In spite of the above, the services that we provide, including those services offered by our affiliates and providers, do not provide any warranty or responsibility of any nature whatsoever, explicitly or implicitly, legal or otherwise.

• You use the PJC Online Photo Service at you own risk. We suggest that you keep your own backup copies of all materials you may use or allow others to use in connection with the PJC Online Photo Service, including materials transmitted to the PJC Online Photo Service or posted on the Internet.
• Without limiting the generality of the foregoing, the PJC Online Photo Service, its affiliates or providers make no representation or warranty with regard to the following: (i) that the PJC Online Photo Service will be compatible with your computer, related equipment or software; (ii) that the PJC Online Photo Service will be accessible or will function error-free or that all errors will be corrected; (iii) that the use of PJC Online Photo Service will be free of viruses or Trojan horses, worms or other destructive or disruptive components; (iv) that the use of PJC Online Photo Service will not infringe upon the rights, including intellectual property rights of any person or; (v) that the password of albums or of material that you use or allow other to use in connection with the PJC Online Photo Service will prevent all non-authorized user access and we, including our affiliates and providers, deny any liability as to these matters to the fullest extent permitted by law.

• Certain services of the PJC Online Photo Service may be accessed only by use of a user name (e-mail address) and password. An account password restricts access to materials you submit or post to the PJC Online Photo Service. However, the use of an account password does not restrict the Jean Coutu Group PJC Inc. ("Jean Coutu Group") from accessing the password-protected materials.
• For security reasons, you must keep your password confidential and not disclose it to any person or permit any other person to use it. Also, passwords must be non-obvious, hard-to-guess, confidential and changed on a regular basis, and you must log-out at the end of each session.
• You are solely responsible for any use and misuse of your user name (e-mail address) and password and for all activities that occur under your user name (e-mail address) and password.
• The security and privacy provided by account passwords can be circumvented. You use at your own risk the account passwords.

PJC Online Photo Service will ship the products that you have ordered to its affiliated Jean Coutu store that you will have selected on the order form. PJC Online Photo Service will not be liable for any loss or damage incurred by you or any other person arising from or relating to any delay or failure in performance caused by circumstances beyond PJC Online Photo Service reasonable control or any delay in the delivery of any products or services you order through the PJC Online Photo Service.

A condition of Membership is your "Active Participation" in the Service.

Active Participation is defined as purchasing photo merchandise, including prints and enlargements, through the Service at least once every 365 days.

• If you cease Active Participation for any reason, the Jean Coutu Photo Centre may terminate your Membership and your use of the Service, and may remove and discard all information, communications, projects, image files, and other content uploaded by you or otherwise made available within the Service.

The Jean Coutu Photo Centre offers free, temporary storage of online photos to Members who maintain Active Participation. Your uploaded photos are stored under the heading “My Projects” in your Membership account.

We define projects in two categories, Print Projects and Photo Boutique Projects

• Print Projects: These projects are limited to the printing of Images on photographic paper. (Prints, Enlargements)
• Traditional photo print projects and uploaded images are kept on our servers for a maximum period of 30 days from the date of commissioning.
• These projects and the uploaded images are subject to deletion after 30
• Print projects timeline can be extended for an extra 30-day period.
• Photo Boutique Projects: The projects covered here are projects initiated to produce photobooks, home decoration, photo gifts, calendars and greeting cards.
• Ordered projects and their associated photos are archived on our servers without any time limit.
• Non ordered Photo boutique projects and uploaded images are kept on our servers for a period of 12 months that can be extended.
• A date marker in your Photo account project manager shows the expiration date for each project.
• All Boutique Projects can be reinitiated for a period of 6
• Inactive project(s) are underlined in your account by a marker.
• To prolong a project, click on the “Extend” button located at the right of the project description in the Project Manager.
• If you have not ordered any product during the last 365 days, you will have to reinitiate the projects you wish to save.
• Reinitiating a project will extend the photos and the project work for an additional 6 months.
• If a project is not reinitiated, the project is considered inactive.
• After 12 months of inactivity, a project can be deleted automatically.
• When you upload a photo to our service, the original resolution and format of your content may be modified depending upon the product format selected. Further, if you upload a photo with very high resolution, we may, at our discretion, down-sample the Content.
• You should always save your original content and make copies on your personal system. You should not use our Service as a repository for your content.

All of the information, content of software, trade-marks and the material appearing, contained or offered on the Internet site of the PJC Online Photo Service are the sole property of The Jean Coutu Group and are protected by the law relative to trade-marks, copyrights or any such laws in effect in Canada. You are forbidden to use, copy, distribute or to reproduce this information in whole, its content, its software, trade-marks or materials without the prior written consent of the Jean Coutu Group.

The PJC Online Photo Service gathers, uses and discloses your personal information in accordance to its Privacy Policy that you may access here. PJC Online Photo Service may change the Privacy Policy from time to time at its sole discretion. Each time that you use the PJC Online Photo Service, you consent that PJC Online Photo Service will collect, use and disclose your personal information in accordance to with the Privacy Policy as it then exists without any further notice or liability to you or any other person.

For the Jean Coutu Group PJC Inc. ("Jean Coutu Group") the protection of your personal information is an important issue. For this reason, this Privacy Policy explains how the PJC Online Photo Service collects, uses and discloses your personal information when you use the different options proposed by the PJC Online Photo Service.

By using the PJC Online Photo Service, you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, you are not allowed to use the PJC Online Photo Service.

• The PJC Online Photo Service may automatically collect certain non-identifiable information regarding users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the PJC Online Photo Service, and the operating system you are using. This non-identifiable information is used for system administration purposes and to improve the PJC Online Photo Service. Your non-identifiable information may be disclosed to others and permanently archived for future use.
• In addition, the PJC Online Photo Service may make use of markers, otherwise known as "cookies", a technique that consists in installing information on a user's computer so that future visits using that computer may be recognized. The information collected by cookies allows to facilitate your experience in the use of the Internet site of the PJC Online Photo Service.

• During your use of the PJC Online Photo Service, you may be asked to voluntarily provide personal information (such as your name, email address, postal address, telephone number). If you choose not to provide certain requested personal information, we will not be able to process your order through the PJC Online Photo Service and you may not be able to access certain functions of the PJC Online Photo Service.
• PJC Photo en ligne The PJC Online Photo Service may use your personal information to contact and correspond with you, to respond to your requests, to facilitate and enhance your use of the PJC Online Photo Service, to process transactions with you, and as otherwise permitted by law. The PJC Online Photo Service may develop a confidential user profile for you, which will be used to facilitate your use of the PJC Online Photo Service. Additionally, the PJC Online Photo Service may keep a record of all communications with you.

The PJC Online Photo Service may use non-personal information to create aggregate tracking information reports regarding PJC Online Photo Service user demographics and the use of the PJC Online Photo Service, and then provide those reports to others. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. The PJC Online Photo Service also may link tracking information with users' personal information but, once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy.

PJC Online Photo Service may disclose your personal information in the following circumstances:

• The PJC Online Photo Service can provide some of your personal information to members of its group, such as the Jean Coutu Group, and to its providers or any other third parties for use in connection to your use of the PJC Online Photo Service. Before personal information is disclosed, the third party will agree with the PJC Online Photo Service to protect the privacy of your personal information in a manner that is consistent with this Policy.
• Certain of the PJC Online Photo Services, such as the PJC Online Photo Service Website, permit you to allow third parties to access your online photo albums using an album password. Your email address and other personal information may therefore become available to persons using the appropriate album password.
• In the event of the sale or transfer of some or all of its business, PJC Online Photo Service may disclose your personal information to the acquiring organization, but will require the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Policy. If at any time you do not wish the PJC Online Photo Service to disclose your personal information as part of the sale or transfer of some or all of its business, please notify the PJC Online Photo Service at : infophotopjc@lespros.qc.ca
• The PJC Online Photo Service may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where the PJC Online Photo Service has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to the legal counsel of such persons.

The personal information of users will be stored in Montreal or in any other location that the Jean Coutu Group could determine from time to time.

To help protect the confidentiality of your personal information, the PJC Online Photo Service employs security safeguards appropriate to the sensitivity of the information. Nevertheless, due to the nature of the Internet, security and privacy risks cannot be eliminated. By way of consequence, the PJC Online Photo Service cannot guarantee that your personal information will not be disclosed in ways not otherwise described in this Policy.

You may request access to your personal information and information about the PJC Online Photo Service collection, use and disclosure of that information by contacting the PJC Online Photo Service at infophotopjc@lespros.qc.ca. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information, and opportunities to have it amended as appropriate. You can help the PJC Online Photo Service to maintain the accuracy of your information by notifying the PJC Online Photo Service of any changes to your personal information.

If you stop using the PJC Online Photo Service, the PJC Online Service may continue to use and disclose your personal information in accordance with this Policy as amended from time to time.

To accommodate changes in the PJC Online Photo Service, changing technology and legal developments, this Policy may be changed from time to time at PJC Online Photo Service sole discretion and without any prior notice or liability to you or any other person. The collection, use and disclosure of your personal information by PJC Online Photo Service will be governed by the version of this Policy in effect at that time. New versions of this Policy will be posted here. Your continued use of the PJC Online Photo Service subsequent to any changes to this Policy will signify that you consent to the collection, use and disclosure of your personal information in accordance with the changed Policy. Accordingly, when you use the PJC Online Photo Service you should check the date of this Policy and review any changes since the last version.

The PJC Online Photo Service welcomes your comments and questions concerning this Policy. You may contact the PJC Online Photo Service at any time by sending an email to: infophotopjc@lespros.qc.ca.

• Jean Coutu's photo website does not store any login data used to access stored images on Google Photo.
• Jean Coutu's photo website does not share any login data used to access stored images on Google Photo.
• Only the consumer's selected images are copied onto the internal servers of Jean Coutu's photo website.
• Consumers' images are never shared with external sources.
• Consumers' images are never used for commercial purposes.

All prices are subject to change without notice.

A project that has been ordered is stored on our servers for a period of 3 years.

A project that has never been ordered is stored on our servers for a period of 1 year.

Products from the ‘DIGITAL PRINTING’ family are stored on our servers for a period of 14 days.